StreamaTech Refund Policy
At StreamaTech IPTV, we prioritize customer satisfaction. We understand that sometimes our service may not meet your expectations, and we’re here to help. Below is our refund policy:
30-Day Refund Period: If you are not satisfied with our service, you may request a refund within the first 30 days of your subscription.
Refund Fee: All refunds are subject to a non-refundable processing fee of $5, which will be deducted from the total refunded amount.
Refund Eligibility:
- Refund requests are only accepted if submitted within 30 days from the subscription purchase date.
- Refunds are processed only for first-time purchases. Renewal fees are non-refundable.
- Accounts terminated due to a breach of our Terms of Service are not eligible for a refund.
Processing Time: Approved refunds are typically processed within 5-10 business days. However, depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
How to Request a Refund
To request a refund, please follow these steps:
Locate Your Order Number: Refer to the order number on the invoice you received via email at the time of purchase. This number is essential for processing your refund.
Submit Your Refund Request: You can submit your refund request by:
- Email: Send an email with your order number and reason for the refund to [email protected].
- WhatsApp Chat: Alternatively, reach out to us via the WhatsApp chat available on our website for prompt assistance.
If you have any questions or need further assistance, please do not hesitate to contact our support team.
